Shipping policy
Shipping Policy
At Rayerdoot, we believe shipping is part of the product experience. This policy explains how orders are processed, shipped, tracked, and supported from purchase through delivery.
Processing & Shipping Cost
All Rayerdoot orders are prepared with care before shipment. Orders typically require 5–10 business days for confirmation, quality checks, and packing.
During holidays, promotional periods, or other high-volume periods, processing may take up to 10 business days.
Processing time is separate from the estimated carrier transit time.
Estimated Transit Time
Delivery times vary depending on the destination, local carrier operations, customs procedures where applicable, and other circumstances outside our direct control.
Delivery times are estimates and are not guaranteed delivery dates. Carrier delays, customs processing, severe weather, holidays, or other external circumstances may affect delivery.
Track Your Order
Once your order has been dispatched, a shipping confirmation email containing available tracking information will be sent to the email address provided with your order.
You may use your tracking number to follow your shipment at 17track.net .
A lack of immediate tracking updates does not necessarily indicate a shipping delay. Your package may still be moving through the carrier network before the next scan appears.
If tracking has not updated for an extended period or your package appears to be lost, please contact service@rayerdoot.com with your order number.
Order Changes & Cancellations
Orders move into processing promptly to help maintain the expected fulfillment schedule.
If you need to update your shipping details or request cancellation, please contact service@rayerdoot.com within 12 hours of placing your order.
Once an order has entered processing or shipment, we may be unable to accommodate modification or cancellation requests.
Damaged or Delivery-Related Issues
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, please contact our Customer Care team within 72 hours of delivery and provide your order number together with clear photos of the item and, where relevant, the packaging.
Once the issue has been reviewed and confirmed, we will provide an appropriate solution in accordance with our applicable policies.
Company & Shipping Support
This Shipping Policy is provided for Rayerdoot and rayerdoot.com by Wuhan Yingbeisi E-Commerce Co., Ltd.
Contact our Customer Care team for questions regarding order changes, shipment tracking, delivery timelines, damaged items, or other shipping-related concerns.
service@rayerdoot.com