Returns Accepted Within 30 Days

Rayerdoot accepts eligible return requests within 30 days of delivery.

To qualify for a return, the product must be in its original condition — unused, unaltered, and in the same condition in which it was received, including the original packaging and any accompanying accessories or materials, where applicable.

A valid proof of purchase is required for all return requests.

How to Request a Return

Before returning a product, please contact Rayerdoot Customer Care at service@rayerdoot.com .

Please include your order number, the product involved, and a brief description of the reason for your return. Photos or videos may be requested where applicable.

If your return request is approved, our Customer Care team will provide return authorization and the appropriate return instructions.

Damaged, Defective, Incomplete or Incorrect Items

Please inspect your Rayerdoot order as soon as possible after delivery.

If your product arrives damaged, defective, incomplete, incorrect, or materially different from the product ordered, please contact our Customer Care team as soon as possible.

Where applicable, please provide your order number and clear photographs or videos showing the product, product label, packaging, shipping package, and affected area.

After reviewing the information provided, we will determine the appropriate resolution in accordance with this policy.

Items That May Not Be Eligible for Return

Certain products or circumstances may not qualify for return, including but not limited to:

• Products that have been used or substantially altered, where return restrictions lawfully apply
• Products altered or damaged after delivery
• Products returned without required original packaging where the packaging is necessary to verify condition
• Products with condition concerns where return restrictions lawfully apply
• Custom-made or personalized products
• Perishable or consumable goods where applicable
• Items that cannot be safely or lawfully returned, where applicable
• Original shipping charges unless otherwise required by applicable law or expressly stated
• Sale or clearance products where clearly identified as final sale
• Gift cards
• Other exclusions permitted by applicable law

Exchanges

If you would like to request a different Rayerdoot product, please contact our Customer Care team before returning your original order.

Depending on the circumstances, we may recommend returning the eligible item in accordance with this policy and placing a new order for the preferred product.

How Refunds Are Processed

Once an authorized return is received, it will be reviewed before the applicable refund is processed.